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Policies

At Two Tails Grooming Salon, we schedule every dog by appointment in a time slot individualized to their size, coat type, and temperament in order to give them our utmost undivided attention, which keeps stress levels to a minimum by completing the groom as quickly and efficiently as possible.
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Time is extremely precious to us, and in order to remain as efficient as possible, we ask you, the client, to respect the scheduled appointment time. 
Late Policy

Late arrivals can shift our entire schedule, which is an inconvenience to us and clients that are scheduled after your appointment. In order to keep appointment times running smoothly, we ask that you show up to your appointment on time. You are always more than welcome to drop off anytime before your scheduled appointment time.  

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We offer a 10-minute grace period, but after that a $10 fee will be added to the groom, if we can still accommodate you. 

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If you are late to your appointment, and we can no longer accommodate your pet, we will need to reschedule your appointment in the next available time slot, and a cancellation fee will be applied to the rescheduled appointment.

Vaccinations

The only vaccination that we require is the rabies vaccination, due to state law. 

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Because of the free-roam environment, we highly recommend Bordetella and Distemper (and any other vaccines that you deem necessary when in an environment with other dogs), but it is not required. 

Cancellation and No-Show Policy

Wee require a 24 hour notice if you need to cancel or reschedule an appointment. If you cancel within 24 hours of your scheduled appointment, a fee of 50% of the scheduled groom will charged.

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If no-shows become a habit, we reserve the right to turn you away for future appointments. 

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